Responsible gambling at FS Casino – our approach
At FS Casino we want gaming to stay what it should be: paid entertainment with a budget and a time limit you set in advance. This page explains how we approach responsible gambling, which warning signs to look out for and how we can help you take a break.
Play for fun, not for profit
Every casino game and every sports bet carries a risk of losing money. Never treat gambling as a way to earn an income, recover losses or pay off debts. Before each session, decide how much you can afford to lose without affecting your everyday expenses and when you will stop playing.
Avoid playing after drinking alcohol, under the influence of other substances or when you are stressed or tired. If a promotion requires more wagering than your plan allows, simply skip it. Simple habits help too: use a separate card or e-wallet only for gaming, turn on bank notifications for every payment and keep a short note of the result of each session.
Warning signs
Gambling problems usually develop gradually. Take a break and talk to someone you trust if you notice that you:
- deposit more and more to feel the same excitement,
- keep playing after a loss to win the money back,
- play for longer than you planned,
- use money meant for bills or food,
- hide your gambling from family or friends,
- feel that gambling affects your work, sleep or relationships.
Account restrictions and self-exclusion
Contact us via live chat or at [email protected] if you want to limit your deposits, take a break or close your account. We will explain which restrictions are available for your account and apply the one you choose. You do not need to give a reason.
Self-exclusion blocks access to your account for the period you select. During this time you cannot log in, deposit or receive promotional offers. We do not lift it immediately if you change your mind, because its purpose is to protect you at the moment when the urge to return is strongest.
Minors and getting help
Only people aged 18 or over may open an account. We check the date of birth on identity documents and close accounts belonging to minors. If children use your devices, enable parental controls, do not save your login details and keep payment cards out of reach.
If you feel you are losing control, contact a gambling help organisation or an addiction counselling service in your country. Support is also available for family members. If you are worried about someone close to you, talk to them calmly and specifically, without blame, and avoid paying off their gambling debts, as this usually prolongs the problem. You can read the Polish version of this page under odpowiedzialna gra.